We'll send you an email informing you that the refund or exchange is complete.We aim to complete returns in 7 working days (excluding weekends and bank holidays).The return can be tracked using the tracking reference from your receipt at.Remember to ask for proof of return receipt. Add a quick note to your package with your contact details and let us know whether you want a refund or exchange.Note when asking for an *Order ID or reference you need to enter the invoice ID.Please print off the Royal Mail label, and attach it to your parcel..(Excludes bikes and bulkier items and parcels over 2KG for UK use only) Small items such as clothing, lights etc can be returned using the Royal Mail tracked service for free. Depending on the reasons for returning an item, postal charges could apply.
All Mail order purchases must be returned by the customer to our head office address unless arranged otherwise. All items can be returned to us providing they are returned in their original condition – unused (unless the goods are faulty). In the unlikely event that you are not, please feel free to return your goods within 90 days of receipt of them, with proof of purchase for a full exchange or refund. Īt Cycles UK, we pride ourselves on excellent customer service and aim to ensure our customers are 100% happy with their purchase. We regret we cannot refund special orders or cycle purchases. Any items can be returned to any Cycles UK store, providing they are returned in their original condition – unused (unless the goods are faulty). Should you be unhappy with a purchase from one of our stores, please return the goods with proof of purchase within 7 days for a full refund, or within 14 days for a credit note. All debit and credit card refunds can only be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking and clearance restrictions can only be refunded 14 days after the purchase date. Refunds are processed by the same method of payment used for the original purchase.
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